1. What is Onal Mart?

Welcome to Onal Mart, your premier destination for all things beauty, personal care, and cosmetics! We are passionate about curating a luxurious collection of top-notch products that cater to your unique beauty needs. At Onal Mart, we believe that everyone deserves to look and feel their absolute best. Our expertly chosen selection of high-quality products, combined with our commitment to exceptional customer service, ensures a shopping experience that is both delightful and satisfying. Discover the best in beauty and personal care with Onal Mart—where every product is a step towards your most radiant self!

 

2. How do I place an order?

Placing an order with Onal Mart is both effortless and flexible, thanks to our two convenient options:

Choose the method that best suits your needs and enjoy a delightful shopping experience with Onal Mart !

 

3. What payment methods do you accept?

At Onal Mart, we strive to make your shopping experience as convenient as possible by offering a wide range of payment options. We accept payments through 15-17 major providers, including:

Whether you prefer to use your credit or debit card, a digital wallet, or any of our other accepted methods, we ensure a secure and smooth transaction process. Enjoy the flexibility and convenience of choosing the payment option that works best for you!

 

4. Is my personal and payment information safe?

Absolutely. At Onal Mart, your security is our top priority. We utilize advanced SSL encryption technology to safeguard your personal and payment information, ensuring that all transactions are conducted securely. Rest assured, we never store your payment details on our servers. Your data is protected with the highest standards of security, giving you peace of mind as you shop with us.

 

5. How do I track my order?

Tracking your order with Onal Mart is easy and convenient. Here's how:

  1. Order Tracking on Our Website:

    • On Desktop: Click on the "Order Tracking" link located at the top of our website.
    • On Mobile: Tap the three dots menu, and select "Order Tracking" from the options.
    • Enter the tracking number provided in your confirmation email after placing your order. This will allow you to view the status of your package.
  2. Instant Tracking via WhatsApp:

    • For a quick and instant update, you can also track your order through WhatsApp. Simply send us a message with your tracking number, and we'll provide you with the latest status of your shipment.

Additionally, you will receive a confirmation email with a tracking number and a link to monitor your package’s progress. You can also log into your Onal Mart account to view your order status at any time.

 

 6. What is your return and refund policy?

At Onal Mart, we prioritize customer satisfaction and strive to ensure a seamless shopping experience. We accept returns for eligible products within 30 days of delivery, provided they are unused, in their original packaging, and in the same condition as received. Some items, such as opened cosmetics and skincare products, as well as gift cards and downloadable software, are non-returnable due to hygiene and safety reasons. To initiate a return, please contact our customer service team with your order details and reason for return. Customers are responsible for return shipping costs, unless the return is due to an error on our part. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment within [2 Days]. We do not currently offer exchanges; if you wish to exchange an item, please return the original item for a refund and place a new order. For damaged or defective items, please contact us immediately for a replacement or refund arrangement. Should you need to cancel an order, you may do so within [24] hours of placing it, provided it has not yet been shipped. For any inquiries regarding our Return and Refund Policy, please reach out to our customer service team. We are committed to addressing your concerns promptly and ensuring your satisfaction with every purchase.

 

 

7. Do you offer international shipping?

Currently, Onal Mart provides shipping within the domestic region only. However, we are excited to announce that we are working on expanding our services to include international shipping. We are committed to making our products accessible to customers around the globe and will provide updates as soon as international shipping options become available. Please check back with us soon or sign up for our newsletter to receive the latest information on when we’ll start shipping internationally.

 

8. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please reach out to our customer service team within 48 hours of receiving your order. We are committed to resolving any issues promptly and will arrange for a replacement or issue a full refund, based on your preference and the availability of the item. Your satisfaction is our priority, and we appreciate your understanding as we work to ensure your experience is seamless.

  

Can I change or cancel my order after it’s been placed?

 

10. How do I contact customer service?

11. Do you offer gift cards?

 

12. How do I create an account?

 

 

Have more questions or need assistance?

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